At Tensical, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tensical and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@tensical.shop.

1. Information We Collect

When you visit Tensical to purchase phone cases, we collect certain information to fulfill your order and improve your experience:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address.

  • Payment Information: We use secure third-party payment processors (such as Stripe or PayPal). Tensical does not store your full credit card details on our servers.

  • Log Files: We follow a standard procedure of using log files. These files log visitors when they visit websites. This includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.

  • Improve, personalize, and expand our website.

  • Understand and analyze how you use our website.

  • Develop new products, services, features, and functionality.

  • Process your transactions and ship your phone cases.

  • Communicate with you, either directly or through one of our partners, for customer service or updates.

  • Send you emails related to your order status.

3. Legal Basis for Processing (GDPR)

Since Tensical is located in the Netherlands, we process your data under the following legal bases:

  • Performance of a Contract: To deliver the phone covers you purchased.

  • Consent: When you sign up for our newsletter.

  • Legal Obligation: To comply with Dutch tax and accounting laws.

4. Third-Party Privacy Policies

Tensical’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers (like Google Merchant Center or payment gateways) for more detailed information.

5. Your Data Protection Rights (GDPR)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

6. Cookies and Web Beacons

Like any other website, Tensical uses “cookies.” These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content.

7. Security of Your Data

We prioritize the security of your data. Our store uses SSL (Secure Sockets Layer) technology to ensure that your personal information is encrypted during transmission.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Address: Vondelkade 34, 2106 AK Heemstede, Netherlands

Phone: +31 23 580 46299

Email: contact@tensical.shop