Shipping & Delivery

  • How much does shipping cost? Shipping is completely FREE on all orders within the United States. There are no hidden fees or extra charges at checkout.

  • How long will it take to get my order?

    • Handling Time: 1–2 business days (Mon–Fri).

    • Transit Time: 6–8 business days (Mon–Fri).

    • Total Delivery: 7–10 business days.

  • Where do you ship from? We dispatch orders from our facility in Tulsa, Oklahoma. We currently serve customers throughout the United States.

Returns & Refunds

  • What is your return policy? We offer a 30-day return window. You can return your phone cover for a full refund within 30 days of receiving it.

  • How do I return my item? Returns are FREE. Contact us at contact@tensical.shop for a pre-paid return label. Attach the label to the original packaging and drop it off at the designated carrier.

  • When will I receive my refund? After inspection, we process refunds within 10 business days back to your original payment method.

Products & Quality

  • What materials are the phone covers made of? Our cases are crafted from high-quality TPU (Thermoplastic Polyurethane) and Polycarbonate for maximum shock absorption and a premium feel.

  • Do you have cases for the latest models? Yes, we specialize in the latest flagships, including the iPhone 17 Pro Max, Samsung S26 Ultra, Google Pixel 10 Pro XL, and OnePlus 15.

Payments & Security

  • Is my payment information secure? Absolutely. Our website uses SSL encryption. We use PayPal for secure processing and never store your credit card information on our servers.

  • What payment methods do you accept? We accept PayPal. Through PayPal, you can pay with your PayPal balance or via major credit cards (Visa, Mastercard, American Express, Discover) using the guest checkout feature.

Support

  • How can I contact Tensical? Our Tulsa-based team is available Monday–Friday, 9:00 AM – 5:00 PM (CST).

  • Address: 1221 N Sheridan Rd, Tulsa, OK 74115, USA

  • Phone: +1 (918) 215-9496

  • Email: contact@tensical.shop