At Tensical, we want you to be completely satisfied with your new phone case. If for any reason you are not happy with your purchase, we offer a straightforward and stress-free return process for our customers within the United States.

1. 30-Day Return Window

  • You have 30 days from the date of delivery to request a return.

  • To be eligible, the phone case must be in the same condition that you received it: unworn, unused, and in its original packaging.

2. Free Returns & No Restocking Fees We believe in a risk-free shopping experience:

  • Return Shipping: Returns are completely FREE. We provide the prepaid shipping label.

  • Restocking Fees: We do NOT charge any restocking fees for returned items.

3. How to Start a Return We have made the process as simple as possible. To initiate a return, please follow these steps:

  1. Contact us at contact@tensical.shop with your order number and reason for return.

  2. We will email you a pre-paid return shipping label along with instructions on how and where to send your package.

  3. Place the item securely in its original packaging and affix the provided label.

  4. Drop the package off at the designated carrier location (e.g., USPS or UPS).

4. Damaged, Defective, or Wrong Items

  • Please inspect your order upon arrival.

  • If the item is defective, damaged, or if you receive the wrong model, contact us immediately at contact@tensical.shop.

  • We will evaluate the issue and provide a replacement or full refund at no additional cost to you.

5. Refund Process & Timeline

  • Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed automatically to your original payment method (PayPal) within 5–10 business days.

  • Bank Processing: Please note that it may take additional time for your financial institution to post the transaction to your account.

6. Exchanges The most efficient way to receive a different item is to return the original product for a refund and place a new order for the desired item separately.

7. Contact Information For any questions regarding returns or refunds, please reach out to our support team:

  • Email: contact@tensical.shop

  • Phone: +1 (918) 215-9496

  • Address: 1221 N Sheridan Rd, Tulsa, OK 74115, USA

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)