Thank you for choosing Tensical. We are committed to delivering your premium phone cases to you as quickly and reliably as possible. Below are the details regarding our shipping process.

1. Shipping Cost

We believe in transparent pricing. Tensical offers FREE Shipping on all orders. There are no hidden fees or extra charges at checkout.

2. Order Processing & Handling Time

All orders are processed and prepared for shipment within 1 to 2 business days (Monday – Friday).

  • Orders placed on weekends or Dutch public holidays will be processed on the next business day.
  • You will receive a notification email once your order has been dispatched.

3. Transit & Delivery Time

Once your order has been handed over to our carrier, the estimated delivery time is:

  • Estimated Transit Time: 6 to 8 business days (Monday – Friday).
  • Total Estimated Delivery Time: 7 to 10 business days.

Please note that delivery times are estimates and may vary slightly due to external factors like customs processing or local postal delays.

4. Shipping Destinations

We currently ship to [Insert Countries, e.g., the Netherlands, USA, and Europe]. Please ensure your shipping address is correct at the time of purchase to avoid delays.

5. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.

6. Delivery Address Changes

If you need to change your delivery address, please contact us at contact@tensical.shop within 12 hours of placing your order. Once an order has entered the handling phase, we cannot guarantee a change in destination.

7. Lost or Damaged Packages

If your package arrives damaged, or if the tracking shows “Delivered” but you have not received it, please contact our support team immediately at contact@tensical.shop so we can investigate with the carrier.

8. Contact Information

For any questions regarding your shipment, please reach out to us:

  • Email: contact@tensical.shop
  • Phone: +31 23 580 46299
  • Address: Vondelkade 34, 2106 AK Heemstede, Netherlands